Individual Assignment: Question Two

Read this recent job posting for a customer relationship manager (CRM) from JobsDB.

Based on this job description, what would you say are the main responsibilites of a CRM manager ? Do any of these responsibilities involve in-depth or hands-on knowledge of information technology ? Explain your answer.

Minimum word count: 200

Session 3: Customer Relationship Management

Screen shots and features of CRM:

Microsoft CRM demos
Sugar CRM demos

CRM - Sales screenshots
CRM - Customer service screenshots
CRM - Marketing screenshots

Customer Lifetime Value Calculator

http://hbsp.harvard.edu/multimedia/flashtools/cltv/index.html